Returns & Exchanges
At Jolla Shop, we stand by the quality of our electronics and offer a 30-day return policy to ensure you are completely satisfied with your purchase. Items must be returned in their original packaging with all included accessories and documentation.
Initiate Your Request
Log into your Jolla Shop account and navigate to the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Pack the Device
Carefully place the electronic device in its original box, ensuring all cables, manuals, and protective inserts are included to avoid restocking fees.
Ship the Package
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Inspection and Refund
Once our technical team verifies the condition of the hardware, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing